- Chris SemanPresident
Chris previously served in various senior executive positions, including Vice President with Mr. Handyman International. Chris is a firm believer in franchising and the franchise model, having gained this belief through his experience as a franchise executive and by owing his own franchise. Chris owned and operated a successful Mr. Handyman franchise and knows firsthand the critical importance of having a world class training, marketing and operational support programs in place for franchise owners at all levels of the system. This experience and expertise are important as Caring Transitions continues to grow and develop as the No. 1 provider of senior relocation, downsizing, organizing, household liquidation and estate sales management services in North America.
- Joe GrimesCFO
With more than 25 years of Finance and Tax experience and senior management responsibilities with global brands such as Procter and Gamble and Rockwell International, Joe ensures our continued financial success as Caring Transitions CFO. His dedication and thoroughness serve as the secure foundation as Caring Transitions continues to grow into ever expanding markets.
- Steve KwonVICE PRESIDENT OF FRANCHISING
Before joining Caring Transitions as the Vice President of Franchising, Steve Kwon already had a successful history in franchising, taking emerging companies and turning them into national powerhouses. For more than 20 years, his boundless energy and contagious enthusiasm has catapulted the franchises he has touched into unprecedented new heights – such as Mathnasium, which became a premier afterschool supplemental education franchise under his leadership as VP of Franchising. Mr. Kwon brings his high-octane leadership style to Caring Transitions Painters as the VP of Franchising. Bringing all of his previous experience and pairing it with his seemingly endless energy and drive, Mr. Kwon and his team are helping hundreds navigate their path to business ownership through the Caring Transitions franchise.
- Al ScobellVice President of Operations
No stranger to the industry, Scobell has been in the franchising world for the past 17 years where he spent the majority of his career at restaurant brands – most notably as the Vice President of Operations for Yum! Brands, the largest holding company in the restaurant industry. Scobell’s other positions within the restaurant industry include Regional Franchise Director for Church’s Chicken where he oversaw operations of 120 restaurants across the country and Director of Operations for Pizza Hut, a position he held for three years. As the Vice President of Operations, Scobell will bring strategic leadership to the brand as well as assist in building the training program and teaching franchisees best hiring practices. By strengthening his relationship with the company’s over 200 franchisees, Scobell aims to boost revenue at the franchisee level and prompt overall growth for the brand.
- Nan HayesBusiness Development Director
Nan Hayes, CSA, CRTS, is the Business Development Director for Caring Transitions®. Following a successful executive career, Hayes has spent the past 20 years supporting late life home transitions for seniors and their families. She is an expert contributor to Caring.com and was the founder of MoveSeniors.com, prior to the company’s sale. Hayes has been instrumental in developing the Senior Relocation business model, as well as the industry’s education and certification standards. Hayes currently serves on the State Board of the Illinois Continuity of Care and can be seen on Retirement Living TV’s “What’s Next,” and the PBS documentary “Young at Heart.”
- Bobby UllmanSenior Director of Franchising
Bobby has been helping people achieve their dreams of running their own successful, meaningful business through Caring Transitions franchises for more than seven years. He is completely invested in helping entrepreneurs find their niche so that they succeed in their goals of business ownership.
- Joe ArmacostSenior Director of Franchising
Joseph Armacost Sr.
Joe had helped hundreds get their franchises started through other brands before joining the Caring Transitions team, as well as being an entrepreneur himself for more than 40 years. Once the President of his own company, Joe has come out of retirement to help others see if the Caring Transitions franchise is the path for them to realize their dreams of owning their own business. Joe is a graduate of the University of Cincinnati and also a decorated US Army Veteran, having served with distinction and being awarded the Bronze Star and Silver Star for acts of valor and gallantry in combat during the Vietnam War.
- Rob EdlingSenior Director of Franchising
Rob is a graduate from Ohio University and has experience running his own franchise business, and now helps others achieve the same satisfaction and sense of achievement as a Franchise Business Consultant for Caring Transitions. He also brings a great knowledge of growth through staffing, having spent more than 20 years and understands the needs and opportunities our franchisees encounter as they continue to grow.
- Andrew D’AndreaDirector of Franchising
Andrew brings to Caring Transitions over 25 years of sales experience in various sales fields for both tangible and intangible product lines. He brings hands on experience at multiple levels, including team leadership, writing and implementing business plans, sales and sales training, customer service, and ethics training. He has enjoyed working in the senior related marketplace in the past due to the phenomenal experience and energy this segment of the population brings to the table and the upward growth potential.
- Kim KeighlyDirector of Franchising
Kim, having owned businesses herself, she understands the challenges and fears new business owners face. Using her 20 years of experience, she guides new candidates through the discovery & due diligence process on all the major facets of running their new business: sales, operations, planning, and marketing. Kim advises potential owners when it comes to their decision of opening a Caring Transitions franchise. With her experience in entrepreneurship & leadership, she knows which of the candidates have what it takes to succeed as a Caring Transitions franchisee.
- Tiffiny Vanjohnson-LutzDirector of Marketing
Brand advocate extraordinaire, Tiffiny thrives on establishing the brand vision and providing strategic direction to cultivate audiences by providing effective marketing solutions to drive revenue, profitability and brand equity. She possess a keen understanding of consumer trends, especially as they relate to diverse genres, modes of consumption and viewer demographics. Previous professional experience includes brand marketing various Fortune 500 & 100 companies including Luxottica, Kenner Toys & Procter & Gamble and has owned her own retail store: Tiffiny’s Catwalk – a swanky upscale boutique for the unique and the co-owner of a family restaurant business, Margarita’s Mexican Restaurant, franchising 4 of the 8 units. A graduate from University of Cincinnati, Ohio’s school of Design, Art, Architecture & Planning.
- Patty LutrellMarketing Coordinator
Patty brings over 30 years of professional experience to Caring Transitions as our Marketing Coordinator, where she has served since 2016. She has spent her entire career enabling those she works for to achieve their dreams of helping others. She previously used her talents and empathetic nature to enable to State Farm Disaster Relief Team to help individuals cope with their situations. Now she enables our franchisees to reach those in need of compassionate help as they transition to the next stage in their life, and the materials and strategies she develops for them.
- Beth BoeckerDIRECTOR OF DIGITAL MARKETING/CRM
Beth joined Caring Transitions in 2014, bringing over 20 years of franchising experience with her. Her extensive history has included working with household name brands such as Sport Clips, where she served as the Marketing Director. Her expertise in Marketing and CRM systems make her an invaluable asset to the Caring Transitions team.
- Eric SparksDIGITAL MARKETING MANAGER
Eric graduated from Union University in 2011, and immediately began gaining experience in print and digital marketing media. Most recently, he served as a Marketing Specialist for DGSI before bringing his passion and energy to Caring Transitions team in 2017. As a Digital Marketing Manager, Eric initiates, assesses the effectiveness of, and accordingly adjusts all the various types of digital campaigns, including Social Media, E-Mail Campaigns, site SEO, and AdWords.
- Sherrie HendersonSr. Operations Manager
Sherrie has almost 20 years of franchising experience with such well-known companies as Sylvan Learning and Luxottica; she also has experience in running her own business as an entrepreneur. She has seen what leads to successful business ownership, and she now brings that wisdom to Caring Transitions as our Sr. Operations Manager. She sets out reasonable, attainable goals and provides the knowledge and guidance to, not only meet, but exceed them.
- Joel RoadruckOperations Manager
Joel graduated from The Ohio State University with Production & Operations and Human Resource majors, and has since also earned an MBA from the University of Cincinnati. Joel has served as the Operations Manager at Caring transitions since 2011, and loves his job. He owned and operated a Gymboree franchise himself for 17 years before selling it and discovering his next passion: helping others find that same success.
- Jeff OrzechowskiOperations Manager
Jeff continues coaching Caring Transitions franchisees through the duration of their time as business owners as our Operations Manager. With over 40 years of Retail Management, his knowledge and experience is invaluable to our brand and his franchisees. Jeff experiences immense pride and joy in helping our entrepreneurs exceed their expectations and live their dreams as business owners.
- Hannah BrennanOperations Support Technologist
Hannah is a graduate from Ohio State University and worked in in operational support for the Miracle Ear franchise before joining the Caring Transitions team. As the Operations Support Technologist, Hannah is responsible for the continued technical support and daily needs of the franchise owner community and their effective use of the technology tools. She assists franchisees via telephone support, desktop sharing, videoconferencing, and field visits; she also participates in the training for new franchisees by means of presentations, webinars, and other training methods. Coordinating with key stakeholder, she ensures relevant tools and technologies are set up and verified for new franchise businesses.
- Ashley O’BrienOnboarding Manager
Ashley joined the Caring Transitions team immediately upon graduation from the University of Cincinnati as an Operations Support Specialist 3.5 years ago. She now plays a huge role in all of our successful franchisees reaching their goals as the Onboarding Manger. Everyone who purchases a new Caring Transitions franchise are guided by her knowledge of best practices and to get their business launched and quickly generating revenue.
- Paula HummellFRANCHISE DEVELOPMENT SPECIALIST
Paula has over 25 years of experience in Administrative Support, specializing in Sales and Project Management. Additionally, she has extensive experience in Customer Service, which she now uses at Caring Transitions to aid the team in our Sales Process, ensuring all of our work is finalized perfectly.
- Christi KramerFINANCE MANAGER
Since 2007, Caring Transitions has depended upon Christi’s financial expertise to manage our AP operations as our Senior Accounting Manager. She also ensures that we always know the exact status of Caring Transitions finances by analyzing and auditing our monthly financial reports, performing account reconciliations, preparing commissions for payroll, and supervising the Accounts Payable Team. Christi’s dedication to these responsibilities has been a key part of Caring Transitions ongoing success for the past ten years.
- Mary Ann ChadwellOFFICE MANAGER
Mary Ann is our Office Coordinator and the voice you’ll hear whenever you call the Caring Transitions office in Cincinnati. She has several years of experience in the advertising industry with reports, graphics, and support. Mary Ann coordinates with all of our staff in various projects, and also assists both existing and potential franchise owners find the right expert to get their questions answered.